Televue has the ability to help you troubleshoot any networking, server, or PC problem
that may arise. Whether it is a misbehaving PC application or a major network
outage, we can help identify and resolve the problem quickly and efficiently.
Key Benefits
Years of experience troubleshooting thousands of IT problems
Excellent research skills to quickly resolve an issue
Ability to remotely access your network and devices
Good communication skills to help identify the problem
Capabilities
There are so many areas where we can help you troubleshoot problems that we can't list
them all here. If the problem involves computer technology, we can resolve the
problem. Whether it takes research, testing, or bringing aboard a third party such
as Microsoft, we will do what it takes to correct the problem to your satisfaction.
A few of the typical problems that we can address are:
Network connectivity including problems with the Internet
If you are having problems getting connected to the Internet or transferring files from
your server you may be having connectivity problems.
Server Issues and Server application errors
Your server may have crashed. Users may not be able to log on. Perhaps your
e-mail system or Internet server is no longer working.
Workstation hardware and software problems
Your workstation is completely dead. You just loaded a new program and your
workstation won't boot. Yesterday everything was fine, but today, nothing works.
You just connected a new digital camera to your computer and now it keeps telling
you to load a driver and you have no idea what that means. What's it mean, out of
memory?
Slow or sluggish networks or computers
Over time your PC seems to be getting slower and slower. You used to have web
pages load quickly, but now they seem to take forever. It takes forever for your
computer to shut down. You find that now you have time to take a coffee break while
your computer is "thinking" :)
Software Incompatibilities
You just loaded new software and now other software that used to work, doesn't.
Sometimes a program will work, other times it will not, depending on what
else you have open.
Bugs in computer software
You followed all the directions to install your software and it still won't work.
You called the software vendor and waited hours on the phone, only to loose the
call. A friend wished you "good luck" when you told your friend that you
got a new piece of software for your computer.
Power problems
You know your server has a UPS on it, but when you had a recent power outage the server
crashed. Your computer suddenly died and you see smoke rising from the back of it.
Perhaps you should call the fire department before calling us :)
Peripheral Problems
Your printer doesn't work anymore. Every time you load a tape in your server it
spits it back out at you. Your CD-ROM burner has burned its last CD!
Viruses, Spyware, Worms and More
Your computer just seems to be acting funny. It takes forever for your PC to come
up. Your Internet provider call and told that your access to the Internet will be
terminated because you are spreading a worm. You notice that there is a lot of disk
or network activity on your computer, even though you aren't doing anything.
